Refund policy
Last updated: August 14, 2026
The short version: 30 days from delivery to return any item · no restocking fees · you pay return postage if you changed your mind — we pay if the item is damaged, wrong, or never arrived · refunds to your original payment method in 5–10 business days.
30-day returns
You have 30 days from the day your order is delivered to request a return on any item. To be eligible, the item must be unworn, in its original condition and packaging, with the box and any tags intact, and your order number as proof of purchase. Because these are shaped hats, please handle them by the brim and avoid crushing or re-blocking them while deciding — a hat returned mis-shapen or worn cannot be accepted. The 30-day window applies to every item in our store, including items purchased at a reduced price.
How to start a return
- Email support@vnpattern.com with your order number and the item(s) you'd like to return.
- We'll confirm your return and send instructions, including the return address.
- Ship the item back within 14 days of your return being approved, in a box that protects the crown and brim. We recommend a tracked service.
Items sent back without requesting a return first cannot be accepted.
Who pays return shipping
| Situation | Return postage | What you get |
|---|---|---|
| Changed your mind, wrong size, no longer needed | Paid by you | Full refund of the item price |
| Item arrived damaged or defective | Paid by us | Free replacement or full refund, including any shipping you paid |
| Wrong item shipped | Paid by us | Correct item shipped free, or full refund |
| Order never arrived | Nothing to return | Free replacement or full refund — your choice |
There are no restocking fees — ever.
If your order arrived damaged or defective
Inspect your order when it arrives. If a hat is crushed in transit, misshapen, or defective, email us within the 30-day window with your order number and a photo of the issue. We'll send a free replacement or issue a full refund, including any shipping you paid, and cover return postage if we need the item back.
If you received the wrong item
If what arrived doesn't match what you ordered — wrong style, size, or color — contact us with your order number and a photo. We'll ship the correct item at no cost, and cover the return postage for the incorrect one.
If your order never arrived
If tracking shows no movement for more than 7 business days, or your parcel is marked delivered but can't be found after checking with household members and neighbors, contact us. We'll investigate with the carrier and, if the parcel can't be located, send a free replacement or refund you in full — your choice.
Exchanges
Need a different size or style? The fastest route is to request a return for the item you have and place a new order for the one you want — your replacement ships without waiting for the return to travel back.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need extra time to post the credit. If more than 10 business days have passed since approval and nothing has appeared, email support@vnpattern.com and we'll trace it.
Contact us
| Trade name | NTMypear LLC |
|---|---|
| Address | 1001 S Main St Ste 600, Kalispell, MT 59901, United States |
| support@vnpattern.com | |
| Hours | Monday–Friday, 9 AM – 5 PM MT |
| Contact form | vnpattern.com/pages/contact |